IT Services

Information Technology Offerings

Enterprise Architectural Design and Implementation

Softrim’s network architecture service provides disaster recovery network planning, design, and implementation with emphasis on resilience, backup, and failover for business continuity. Softrim’s Citrix expertise offers a green solution that increases resiliency, location flexibility and allows for telework/remote helpdesk support.

Managed Services provider (MSP)

Softrim delivers network-based services, applications and equipment to enterprises with 10 to 600 plus users. As an MSP, Softrim offers hosting at its data centers in Bonita Springs, FL and Atlanta, GA, and IT services such as fully outsourced network management, including virtual private networks (VPNs), managed firewalls and monitoring/reporting of network servers as well as IP telephony. Softrim places special emphasis placed on computer systems integration and Internet security for applications and content.

On Site Network Support

Our Network Support service provides network backbone support, third-tier escalation for helpdesk, site survey and systems analysis, integration of state-of-the-art technologies into LAN/MAN/WAN architectures, and develops technical documentation, bills of materials, and other technical reports.

Helpdesk

Softrim provides extensive remote support via our ticketing system (ConnectWise) or your organization’s preferred ticketing system, and provides remote technical assistance through devices such as Bomgar.

Key Technologies

Wi-Fi

Softrim designs, implements and supports a wide array of innovative wireless network solutions for both private and public enterprises. Our wireless network services offer exceptional performance, security, ease-of-use and cost-effectiveness and have benefited retail operators, local and public authorities, colleges and corporate organizations of all sizes and types. Softrim can design, deploy and provide management support for wireless network solutions and applications such as:

  • Point-to-Point, Point-to-Multipoint and Mesh connectivity
  • Wireless Local Area networks (WLAN)
  • High density wireless solutions
  • Business Wi-Fi networks
  • Community access applications
  • Messaging directly integrated with your business applications

Email. Softrim employs:

  • Superior malware protection against modern and evolving threats
  • Intensive inbound email scrutiny
  • Market-leading data loss prevention on outbound email
  • Powerful and robust delivery models ranging from on-site, through hybrid and cloud-based security, all monitored in a single view of your operations

Data Loss Prevention

Information Assurance provides dynamic defense, defense in depth, network certification, accreditation, and compliance.

Knowledge Management

SharePoint expert design and implementation support. It also entails portal design, development, deployment, and sustainment.

Visual Information and Video Teleconferencing

Softrim designs, implements, and supports video teleconferencing (VTC) infrastructure at all classification levels. Our precision adaptation of video information and video teleconferencing capabilities meets all client needs.